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OPWDD Staff
Use the links below if your address ends in @opwdd.ny.gov to address your account issue: Synchronize Account/PasswordLocked Account |
Voluntary Agency Staff and Others
Use the links below to address your account issue: Forgot Username Locked AccountForgot Password Password Reset |
There are multiple ways to contact the ITS Service Desk:
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Do you have ITSM Access? *Chat Live with a member of the ITS Service Desk *You can create an incident or request with the ITSM System *Call the Service Desk directly at 1-844-891-1786 *Contact the Service Desk via email at: fixit@its.ny.gov |
Don't have a NYS ITSM account? *Call the Service Desk directly at 1-844-891-1786 *Contact the Service Desk via email at: fixit@its.ny.gov |